Marvel 60CIM-SS-F Troubleshooting Guide download pdf (Page 24)

Before Calling for Service

Before calling for service, check the following items:

Make sure unit is plugged into outlet.•

Check the outlet for power. Test outlet with lamp to •

make certain outlet has power.

Make sure ice machine’s switch is in the “ON” position.•

Make sure that there is cold water supplied to the ice •

machine.

Make sure drain plug on bottom of reservoir is in-•

serted.

Make certain unit is level from front to back and side to •

side.

Make certain that the drain line to the ice machine is •

not restricted or kinked.

If you are not able to correct the problem, contact your

dealer or the manufacturer. Be sure to have the model

number and the serial number handy before you call. The

model and the serial number are located on the lower front

part of the ice machine’s cabinet.

If You Do Need Service

If you do need service, contact your dealer or Northland-

Marvel. In any correspondence, refer to the model number

and serial number of your unit which is located on the

upper left hand side of the wall liner. Retain your proof of

purchase. You may want to record these numbers in the

space below.

For Your Records

Date of Purchase

Dealer’s Name

Dealer’s Address

Dealer’s City

Dealer’s State

Dealer’s Zip

Appliance Serial Number

Model Number

Date Warranty Card Sent

(Must be within 10 Days of

Purchase)

How to Obtain Service

Your ice machine requires little service because the best

and most up to date materials, equipment and qual-

ity methods are employed throughout the manufacturing

process.

If trouble occurs during normal operation, ﬁrst check the

troubleshooting chart on the previous page to see if any

of these simple steps may correct the problem. If service

becomes necessary:

If the product is within the ﬁrst year warranty period, 1.

please call Marvel Customer Service at 800.223.3900

for directions on how to obtain warranty coverage in

your area.

If the product is outside of the ﬁrst year warranty 2.

period, Marvel Customer Service can provide recom-

mendations of service centers in your area. A listing

of authorized service centers is also available at www.

marvelrefrigeration.com under the service and support

section.

In all correspondence regarding service, be sure to 3.

give the model number, serial number, and proof of

purchase.

Try to have information or description of the nature 4.

of the problem, how long the unit has been running,

the room temperature, water temperatures, and any

additional information that may be helpful in quickly

solving the problem.

OBTAINING SERVICE

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Marvel 60CIM-SS-F Troubleshooting Guide Page 24

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